Briel ES62AF L'Expresso Automatic Cadiz Espresso Machine Review

Average Reviews:

(More customer reviews)The machine worked great for about 3 months, then it started leaking, we looked inside and a rubber gasket had melted and a silicone stopper had turned to dust. Ok so things happen. After reading the horror stories here about the service center in NJ I called the one in Canada. A very nice man that spoke French and a little broken English tried to help but said he could not honor the warranty because it was purchased in the US. So then the nightmare began. I tried calling the US center 4 days running and kept getting a busy signal.
I had overtime misplaced the 800 number so I used MSN's yellow pages and dialed long distance. I then spent 10 minutes argueing with 2 people that I indeed did not dial the 800 number and would they please give me that number. After being called a liar about that I was told it would cost approximately $60 in handling fees, and if they determined that the damage was my fault I would be paying for the parts and labor as well.
I dont really give a damn how nice the coffe is folks, if that machine breaks down and you live in the US, consider yourself owning a $200 door stop, or a $400 machine after repair. Personally, if Im going to spend $400 its going to be on a different machine and it certainly wont be made by Briel

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Product Description:
ES62AFBFREE Super Crema Espresso Coffee - A $28 Value!-15 Bar pressure water pump -1200W boiler -Cremaker filter for coffee pods -Cremaker filter for ground coffee -AquaStop anti-drip system -Auto-Espress-Flow -Cup warmer -Removable water tank with refilling by the top -Water level indicator -Chromed steam pipe and cappuccino -Removable drip tray -Measuring spoon and built-in coffee tamper -Dimensions: 14.5"H x 11.25"W x 12.75"D -FREE Super Crema Espresso Coffee, 2.2 lb. Packet, Vacuum-Packed - A $28 Value! This pump espresso machine has a sleek, stainless steel exterior with added features such as the Auto Espresso Flowand a warming plate for preheating cups. User friendly operation makes it easy for anyone to make the perfect espresso drink everytime. The Crema Master feature allows anyone to create perfect crema everytime and the AquaStop system prevents drips.

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